With the housing initiative, Wunderflats and thousands of supporters are helping people who have fled Ukraine with safe accommodation. If you need housing, you can search for suitable accommodation here or register here if there is currently no suitable offer online for you.
In this article, you will find important national telephone numbers and contact points for your safety and well-being that you can get in touch with.
We are constantly updating the information here.
| Emergencies: |
110 – 24/7 police emergency (24/7, acute emergency, German/English) |
112 – 24/7 fire brigade and ambulance services (24/7, acute emergency, German/English) |
Medical on-call service: |
116 117 – medical assistance at weekends or at night (24/7, German/English) |
General information for Ukrainians seeking protection: |
+49 152 21455530 or +49 152 21455525 – Call center for Ukrainians seeking protection (24/7, Ukrainian/German/English), website |
0049 30 9012 7127 – Berlin hotline for people who fled Ukraine (Mon-Sun: 7am-18pm German/English/Ukrainian/Russian) |
Telephone crisis lines: |
116 123 – Crisis hotline (24/7, also via webmail and chat, German) |
0049 30 44 03 08 454 – Doweria, Russian crisis hotline (24/7, Ukrainian/Russian) |
0049 800 22 55 530 – Sexual abuse helpline (Mon/Wed/Fri: 9am-2pm, Tue/Thu: 3-8pm), website |
Guidance in case of discrimination: |
0800 546 546 5 (Mon/Thu: 9am-3pm, German/English/Arabic), beratung@ads.bund.de |
| For parents: |
0800 777 18 77 – Hotline for parents (Mon-Fri: 9am-5pm, German/English), fraguns@elternhotline.de available in other languages |
0049 800 111 0 550 – Crisis hotline for parents (Mon-Fri: 9am-5pm, Tue/Thu: 9am-7pm, German) |
| For women: |
0049 800 116 016 – Violence against women (24/7, in 17 languages, including Russian), website |
For pregnant people: |
0049 800 40 40 020 – Pregnant people in distress (24/7, German/English), website Telegram chat for pregnant people: https://t.me/+Wmup7PyOcg81ZmYy |
| For children: |
116 111 – Crisis hotline for children and adolescents (Mon-Sat: 2-8pm, German) |
0049 157 35993126 via WhatsApp or SMS – Crisis chat, psychological counselling for people up to 25 years (24/7, Ukrainian/Russian), website |
| In case of an emergency many youth welfare offices are available almost around the clock, e.g.: |
| – Berlin Child Protection Emergency Service: +49 30 61 00 66 |
| – Child protection hotline Mecklenburg-Western Pomerania: +49 800 14 14 007 |
– Brandenburg, Barnim district: +49 3334 214-1700 |
– Frankfurt am Main: +49 800 20 10 111 |
– Hamburg: +49 40 428 15 3200 |
For the LGBTQ+ community: |
0049 30 243 566 29 – Quarteera e.V. (Mon/Thu: 3-8pm, Wed/Fri: 10am-1pm, German/English/Russian), beratung@quarteera.de, website |
| LGBTIQI/ disabled/ BIPoC telegram chat for Ukrainians: https://t.me/+kqxAgwC7lME2ZDMy |
| For BIPoC: |
| LGBTIQI/ disabled/ BIPoC telegram chat for Ukrainians: https://t.me/+kqxAgwC7lME2ZDMy |
Other contact places can be found here at nowar.help.
The Federal Office for Migration and Refugees (BAMF) and Handbook Germany have summarised further information on entering and staying in Germany in Ukrainian, Russian and German.
Other relevant information can be found in our Blog Article Information for Ukrainian Refugees Seeking Shelter in Germany.
